Smaller BPOs in the Philippines are coming under scrutiny as authorities investigate whether some are secretly operating as ...

Mexico has prepared a new legal and policy framework to upgrade its cybersecurity defenses. The plan sets out a national ...

Technology professionals in Argentina overwhelmingly prefer to be paid in U.S. dollars or cryptocurrencies such as ...

Indra Group has finalized an agreement to sell its Business Process Outsourcing (BPO) operations to Teknei, a Bilbao-based ...

The pandemic accelerated the move towards a digitized global economy that was already well underway. The demand for tech talent, oversubscribed prior to COVID-19’s arrival, has been exacerbated ...

In 2011, there were only 500 companies specializing in IT services in Ecuador. Today, according to the data from the Ecuadorian Chamber of Innovation and Technology (CITEC), there are around 3,000. Of ...

Beyond the hassle and the unwanted media attention, cyberattacks can be quite costly for BPOs. Cybersecurity is a growing concern for practically all industries. BPOs, though, find themselves among ...

Over the last few years, Ecuador has been developing a new city that it hopes can become something of a national Silicon Valley combined with North Carolina’s Research Triangle. With public funding, ...

Brazil’s Information Technology (IT) sector grew by 13.9% in 2024, surpassing the global average of 10.8% and solidifying its position as the largest IT market in Latin America, with 34.7% of regional ...

When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation — but most believed only low-skill, repetitive roles were at risk. Today, ...

Endorsement of Mexico’s structural reforms has helped the nation take an important step toward becoming a developed country; but it still needs to work on developing its talent and abilities and ...

Colombia is the best country to live in in terms of cost of living, according to the “Cheapest Places to Live in 2023” index published by International Living. Colombia, Mexico and Ecuador found ...