Forbes contributors publish independent expert analyses and insights. I cover emerging technologies with a focus on infrastructure and AI Generative AI and large language models are rapidly ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

For many adults over 50, artificial intelligence isn’t a futuristic concept anymore but a tool used in daily routines, whether to find health information, make social connections or to find ways to ...

Artificial intelligence (AI) chatbots have frequently shown signs of an 'empathy gap' that puts young users at risk of distress or harm, raising the urgent need for 'child-safe AI', according to a new ...

In recent months, reports of people whose interactions with artificial intelligence (AI) chatbots have led them down a dark path of mania and delusional thinking have exploded in the media and in ...

Forbes contributors publish independent expert analyses and insights. An HBS Executive Fellow, Paul Baier writes about enterprise AI. Generative AI is transforming the workplace, providing employees ...

As millions turn to ChatGPT and other AI chatbots for therapy-style advice, new research from Brown University raises a serious red flag: even when instructed to act like trained therapists, these ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. A recent lawsuit filed by the family of Sewell Setzer, a 14-year-old ...