Have you ever needed to talk to a customer service representative but don’t have the time to wait on hold? Or maybe you need to get in touch with a company that is only open during business hours and ...

Twilio today announced a new API for its Flex contact center service that combines the platform’s existing chat channels under a single umbrella to make it easier for developers to build contact ...

The ads for chat API will allow partners to serve ads on chat platforms from Microsoft as well as other companies. Microsoft Advertising today announced a new API – ads for chat API – which will allow ...

Microsoft is introducing a new ads for chat API solution that enables publishers, apps and service providers to pick the ad formats they believe best support their native chat experiences. The tool ...