AI-driven customer centricity is built on a continuously learning system that interprets behaviour, identifies intent, and ...

Being successful at business has hinged on mutuality since our ancestors started to exchange and barter goods and services for things of reciprocal value. What must a leader do to create positive ...

The biggest lesson I’ve learned about working with social media algorithms is that you can’t chase the system; you have to ...

Recently, I heard a self-described “strategy expert” tout that his framework was once used by Mark Zuckerberg at Meta. It was an odd claim for two reasons. First, there was no evidence the expert had ...

While most companies say excellent customer engagement is crucial for success, only a small fraction say they have it. Here are four strategies to get there. According to Harvard Business Review ...

Low staff engagement costs the global economy 8.9 trillion US dollars, or 9% of global GDP. Behind this staggering number lies a critical truth: engagement is not just a "nice-to-have" but a business ...

The University of Bedfordshire has unveiled its new Community Engagement Strategy 2026–2030, setting out a bold plan to ...

These days, the phrase “omnichannel engagement” is everywhere. But the way the biopharmaceutical industry thinks about ...

In American higher education, teaching is our business, research our currency and service our obligation. It has always perplexed me that the pursuit of higher education administration has ...