Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help faster.

Truck dispatchers help manage a variety of activities associated with product deliveries, services and "deadheading" vehicles from one location to another. In addition to sending drivers to their ...

The 911 dispatcher who was accused of hanging up on a grocery store employee during the Buffalo deadly shooting last month was let go from her job. The dispatcher, who has not been publicly identified ...

A former dispatcher and lieutenant for the Detroit Fire Department is accused of alerting her family of an impending search ...

A 911 dispatcher has been fired after being accused of mishandling a dire call from a supermarket employee who quietly pleaded for help as a white gunman opened fire in Buffalo, New York, last month, ...