Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 percent higher), ...

Lyft CEO David Risher credited the company’s most profitable quarter ever — over $1.1 billion in cash flow — to customer obsession. “Customer obsession is what drives our profitable growth,” Risher ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Melissa Puls Let me ...

Customer obsession is heralded as a virtue in business. From Jack Bogle, who was passionate about democratizing investing for Vanguard Group account holders, to Jeff Bezos, who signaled a “relentless” ...

Baked by Melissa co-founder and CEO Melissa Ben-Ishay and Lyft chief marketing officer Brian Irving. Photo: David Price Listening to your customer is the oldest trick in the book. But—especially when ...

Morton's, a well-known American steakhouse chain, delivered a steak to a customer timed to when his plane landed at an airport after he had asked for one in a tweet. While the act garnered headlines ...

CIBC and a senior leader from AT&T to be honored at CX Summit North America for exemplifying customer obsession “This year’s Customer Obsession Awards winners embody strong commitment to improving ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom announces Customer Obsession Day, a first-of-its-kind event to showcase the latest innovations in customer service and support, including best practices and ...

This year’s award winners, Brenntag and e&, will be recognised at CX Summit EMEA Brenntag, a global leader in chemicals and ingredients distribution, has been selected for embedding customer obsession ...

Discover real-world Account Based Marketing (ABM) and Demand Generation insights to help drive your B2B success. Explore our expert-led resources and best practices for targeting high-value accounts, ...

LONDON--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced that Nedbank Retail and Business Banking is the winner of its Europe, Middle East, and Africa (EMEA) 2024 Customer-Obsessed Enterprise ...