ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times ...

Want customer service from a real human being? Well your chances are diminishing as companies are trying their hardest to replace them with much, much cheaper automated responses. And they are ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...