Stick the word “customer” in front of any technology initiative and you command attention. Customer experience (CX) in particular is a hot button, a set of practices, recommendations, and tools that ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

Brad Anderson is the President of Products and Engineering at Qualtrics. Brad previously spent 17 years as a key leader at Microsoft. The criticality of understanding and continuously improving the ...

Marketers and customer experience (CX) professionals undoubtedly stand at the precipice of a new era. An era fueled by the profound potential of artificial intelligence (AI), a technology promising to ...

As a veteran of the IT industry, I’ve seen several “next big things” come and go. Some trends, such as cloud computing and AI, successfully made the leap from hype to reality. Many others—remember ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Ragy Thomas Yesterday’s ...

Sprinklr reported robust Q2 results with total revenue of $178.5 million and subscription revenue of $163.5 million, driven by the integration of AI services. The company offers a suite of ...

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Published by ...

When it comes to supporting their employer’s climate agenda, there’s a difference between what workers want and what they’re getting. On the one hand, employee hunger for workplaces to be more climate ...