Since its creation three decades ago, the COPC CX Standard has served as the operational backbone for the world's leading companies across all industries. Release 8.0 represents the most significant ...

COLUMBUS, Ohio — Central Ohio Primary Care (COPC), one of the state’s largest medical groups, has started charging patients for certain types of messages sent through the MyChart online portal. The ...

WINTERPARK, Fla., May 18, 2023 (GLOBE NEWSWIRE) -- COPC Inc. announces the addition of Scott Horace to the COPC Standards Committee. The COPC Standards Committee is a group of global leaders that ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc. announces the inaugural Customer Experience (CX) Performance Awards, an annual program celebrating COPC-certified organizations that set the standard for ...

COPC, a consulting, training, certification, benchmarking, and research firm has updated its Customer Experience (CX) Standard with specialized editions for customer service operations and contact ...

COPC, a customer experience consulting, certification, and training firm, has launched Release 6.1 of the COPC Customer Experience (CX) Standard for Vendor Management Organizations (VMOs) to help ...

Malomatia has achieved a milestone as the first COPC-certified contact centre in Qatar. Malomatia in a release said it is the first contact centre in the country to receive the prestigious ...

Etisalat is preparing to launch an automated IVR (intelligent voice recognition) service next month, which will support two additional languages over and above English and Arab, which are already ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, has published the COPC Customer Experience (CX) ...