FORT LAUDERDALE, FL / ACCESS Newswire / December 2, 2025 / Metropolis Corp today announced real-time reporting is available for Expo XT Webex Contact Center, giving supervisors a single view of live ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...

According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.

New data from Ambs Call Center shows how missed calls cost SMBs thousands annually and offers strategies to recover lost revenue and customer trust. By quantifying these losses, we’re showing business ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

An omnichannel contact center enables businesses to engage with customers across multiple platforms—voice, chat, SMS, email, and social media—painlessly and consistently. Rather than juggling ...

Despite increasing emphasis on providing better service, contact centers appear to be doing a worse job of satisfying customers, according to a call center report published Monday. Satisfaction rates ...

ROCKVILLE, Md., Dec. 2, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business transformation, today announced a new ...

Africa's Artificial Intelligence (AI) Revolution: African Development Bank report projects $1 trillion in additional Gross Domestic Product (GDP) by 2035 with use of AI to enhance productivity Africa ...