The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an ...

Metropolitan Police call centre staff are expected to strike on New Year's Eve in a dispute over pay. Trade union Unite said ...

We live in a world of call centres. Employment in call centres is still rising. In B2B markets, the call centre may be as large as a consumer call centre, or as small as a few desks. Whatever size ...

UAE MoHRE uses advanced AI tools in call centre, reducing response times by 90 per cent and strengthening customer service ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

Fateh Rural plans to expand its call centre network to 12 centres in 12 months, aiming for 20 within three years.

Canada’s tax agency is again under scrutiny as public-facing phone lines struggle to give timely and correct help to callers. The concern affects millions of people who depend on the Canada Revenue ...

Mehdi Boussebaa does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...