Cloud-based communications provider 8x8 launched a new offering called 8x8 Engage, designed to meet the needs of customer-facing employees who operate outside the traditional contact center ...
New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner ...
CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March ...
CAMPBELL, Calif., April 02, 2025--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today ...
Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...
Scale across channels with confidence: Staffing accuracy improves across voice, chat, email, and other digital channels, while service quality and operational efficiency remain high. Respond instantly ...
Today at the annual Contact Center Week conference in Las Vegas, 8x8 announced that it is launching 8x8 Contact Center. But 8x8 has been offering a cloud-based contact center service for 12 years, so, ...
UC and contact center service provider 8x8 this week updated its Virtual Contact Center with a new feature dubbed VCC Analytics that the company says will provide insight into agent performance and ...
8x8 has acquired AI-powered marketing startup MarianaIQ to add new features powered by AI and machine learning to its cloud-based product portfolio. Unified Communications as a Service and contact ...
Spring 2021 Release Introduces 8x8 Work for Web to Enable Device, OS and App Freedom; 8x8 Offers the Industry’s Only Platform-Wide SLA Across Cloud Contact Center and Cloud PBX CAMPBELL, ...
New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. Scale across channels with confidence: Staffing accuracy improves across ...
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